OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 88 comments received in the last 90 days.
03 August 2025
fab people
03 August 2025
I have repeatedly got texts, emails and phone calls from mini asking if I wanted my old mini MOT'd or if i wanted a summer deal to trade in my car for a new model. Disappointingly there appeared to be limited communication between departments.
02 August 2025
Everything ran smoothly.
28 July 2025
Kitty at Stratstones has been exceptional in both our purchases of a Mini. Unfortunately we have been very disappointed with Mini UK and this would certainly make us hesitate in recommended the brand in the future.
23 July 2025
great people
05 July 2025
The dealership was excellent but the Mini/BMW central system was very disappointing - no communication on delivery date and then a very frustrating experience prior to handover which undermines the hard work done by the dealer.
03 July 2025
The sales staff were all very helpful and made the whole experience easy. Kitty was brilliant and explained everything clearly
02 July 2025
Fantastic service. In particular thanks to Kitty for her help and the time she spent showing me through everything on handover. I had questions throughout the purchase and she was always quick to respond with really helpful and honest answers.
10 September 2025
The staff were very efficient and helpful
10 September 2025
Always professional and helpful
10 September 2025
It was OK. A health check and recall were completed, and a tire was changed. The car's sat nav still doesn't show traffic as it used to at the beginning of the year.
09 September 2025
Gave me enough information to make an informed decision.
09 September 2025
Friendly efficient service from Ben at the service desk and Rob at the Reception desk when I picked my mini up. Gary was great at letting me know my car's progress. The car was well valeted.
06 September 2025
It couldn't have been easier from the offset ,I was given the time and date to suit me ,and was informed when my car was ready for collection
05 September 2025
Very satisfied
04 September 2025
Good communication
03 September 2025
Friendly professional service.
03 September 2025
Everyone I spoke to and met was very helpful and friendly
14 August 2025
The service from Kitty was great from start to finish went through everything and nothing was too much for her fabulous employee and service