OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 80 comments received in the last 90 days.
03 August 2025
fab people
03 August 2025
I have repeatedly got texts, emails and phone calls from mini asking if I wanted my old mini MOT'd or if i wanted a summer deal to trade in my car for a new model. Disappointingly there appeared to be limited communication between departments.
02 August 2025
Everything ran smoothly.
28 July 2025
Kitty at Stratstones has been exceptional in both our purchases of a Mini. Unfortunately we have been very disappointed with Mini UK and this would certainly make us hesitate in recommended the brand in the future.
23 July 2025
great people
05 July 2025
The dealership was excellent but the Mini/BMW central system was very disappointing - no communication on delivery date and then a very frustrating experience prior to handover which undermines the hard work done by the dealer.
03 July 2025
The sales staff were all very helpful and made the whole experience easy. Kitty was brilliant and explained everything clearly
02 July 2025
Fantastic service. In particular thanks to Kitty for her help and the time she spent showing me through everything on handover. I had questions throughout the purchase and she was always quick to respond with really helpful and honest answers.
10 June 2025
Excellent service, friendly and helpful everything went smoothly.
14 August 2025
See previous comments.
14 August 2025
Good customer service
13 August 2025
Everybody was great. Sarah walked me thorough the whole process.
12 August 2025
Good helpful staff nice surroundings
12 August 2025
They even clean the car too.
09 August 2025
Friendly and helpful
08 August 2025
You are made to feel welcome as soon as you walk in the showroom some will always come to you and see what your needs are
07 August 2025
In the main you are made to feel like an important customer.
07 August 2025
My car was picked up from my home. The recall work was carried out and also a health check. The work was carried out by Gary who contacted me when the work was complete and went through the issues picked up in the health check. My car was returned.
05 August 2025
Job well done
14 August 2025
The service from Kitty was great from start to finish went through everything and nothing was too much for her fabulous employee and service