OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 94 comments received in the last 90 days.
04 March 2026
Communication fine at the beginning but got progressively worse. Successful collection on the third attempt after finance errors, a failed amplifier and a damaged tyre.
03 March 2026
We collected the car but service was great.
26 February 2026
Completely Satisfied couldn't ask for more.
19 February 2026
It was all due to our sales person, Alfie Rogers-Webb, who has a lovely manner and made the whole experience a comprehensive and easy one - 5*, 10 out of 10
09 February 2026
A top class experience from start to finish. Kept informed all the time of the vehicle progress. Handover with Alfie was friendly & very helpful, he set up my iPhone & radio stations. Would definitely recommend.
28 January 2026
Stephanie was extremely pleasant and knowledgeable and made the whole experience a pleasure
27 January 2026
Alfie Rogers-Webb and the Mini Centre at Bury St Edmunds were fantastic throughout the entire process. He helped me source the motor thru to agreeing the purchase and the demo. I can't recommend him highly enough
21 January 2026
Alfie Rogers Webb at Stratstone MINI Bury St Edmunds was outstanding. His communication throughout the entire process, especially leading up to handover, was clear, proactive, and genuinely above and beyond. A brilliant customer experience.
03 January 2026
Alfie Rogers-Webb was a pleasure to deal with. He was knowledgeable and very enthusiastic. You could tell that he was real Mini enthusiast and found us the exact Mini we were looking for. He also kept us updated throughout the whole process.
15 March 2026
Allways reliable
14 March 2026
Good customer service.
14 March 2026
Totally satisfied either way Stratstone Mini, they were very helpful and kept me informed of everything that was going on.
13 March 2026
Members of staff were friendly and very professional. I had a problem with my car but Gary went over and above in order to find me a loan car to get me home and back again.
11 March 2026
Everything good
10 March 2026
Good communication Great job Very pleasant
08 March 2026
My spare key to my mini hadn't been used for sometime and I did not notice the warning to change the battery in remote control. Subsequently, I could not start my car. I phoned mini garage they sent out a courier driver with a new battery.
07 March 2026
Top class service.
04 March 2026
Very knowledgeable about my vehicle
04 March 2026
Friendly and professional
FIND Stratstone Bury St Edmunds.
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01284 530254
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:10:00 - 16:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 846568
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
11 March 2026
Stephanie Fassam the sales assistant was fantastic very helpful and lovely