OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
148 ratings and 96 comments received in the last 90 days.
25 September 2025
Car was ready, clean and the salesman took time to go through the cars main features.
23 September 2025
Everything was explained really well
23 September 2025
The service from Alfie Rogers-Webb was excellent. He did not give any hard sell but we were naturally comfortable buying from him. He was extremely polite and helpful
11 September 2025
All staff but most of all Alfie were friendly, approachable, interested, professional and extremely well informed. We would not hesitate to recommend Stratstone Bury Mini.
14 August 2025
The service from Kitty was great from start to finish went through everything and nothing was too much for her fabulous employee and service
03 August 2025
fab people
03 August 2025
I have repeatedly got texts, emails and phone calls from mini asking if I wanted my old mini MOT'd or if i wanted a summer deal to trade in my car for a new model. Disappointingly there appeared to be limited communication between departments.
02 August 2025
Everything ran smoothly.
28 July 2025
Kitty at Stratstones has been exceptional in both our purchases of a Mini. Unfortunately we have been very disappointed with Mini UK and this would certainly make us hesitate in recommended the brand in the future.
12 October 2025
Very satisfied with the service. No complaints.
10 October 2025
Very happy
10 October 2025
Very effecient
07 October 2025
Service advisor team were very helpful and prompt at responding
06 October 2025
I've had services completed by Jardine and Stratstone over 2+ years. Stratstone has called me three times to inform me of faulty parts ordered from their suppliers.
03 October 2025
Great customer service
02 October 2025
Everyone we came into contact with was professional and extremely helpful
02 October 2025
I was contacted to let me know that my car needed a new tyre and stock was available so it was fitted during the service.
02 October 2025
Good service
30 September 2025
Lovely staff, very friendly
26 September 2025
Really helpful and knowledgeable.