OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
119 ratings and 73 comments received in the last 90 days.
02 April 2025
I felt i was looked after extremely well
27 March 2025
Was able to ask plenty of questions & get answers.
21 March 2025
The process was easy and they were very accommodating for my 28+ year old paper license caused issues with the HO
18 March 2025
The level of customer service and knowledge of Kitty the sales executive was simply excellent
13 March 2025
Declan was very thorough and knowledgeable
06 March 2025
Kitty, my sales assistant was knowledgeable and took time to make sure i was getting the perfect car for me. She spent as much time as needed to navigate me around my new mini and to be sure i was 100% happy.
27 February 2025
As always a pleasure to purchase my new mini, my 6th vehicle from Mini Bury St Edmunds
26 February 2025
As above
25 February 2025
Kitty has been outstanding! I felt in very good hands. She is efficient and super organized. I recieved regular communications from her and she went out of her way to be helpful.
19 April 2025
The problem has been resolved and the communication and customer service was a very high standard.
19 April 2025
We were told to arrive at 8:30 a.m.at the Mini showroom only to be told to then go to BMW showroom as this was where services took place. It took two hours to fit one tyre.
19 April 2025
Work completed speedily and they fitted in my appointment in at short notice.
18 April 2025
Fast, friendly service
14 April 2025
Again, service is simple and accommodating with a very friendly approach.
13 April 2025
Excellent
13 April 2025
There was grease left on the passenger front seat, which is cream leather
13 April 2025
all good
12 April 2025
Very professional and friendly
12 April 2025
Very helpful
16 April 2025
A very good experience staff aimed to please and supply what you required