OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 101 comments received in the last 90 days.
09 April 2026
Stephanie was so helpful and informative in every way. Located a vehicle of our required specification and dealt with the whole transaction efficiently. The process was very smooth and our new mini arrived sooner than expected.
08 April 2026
Informative and helpful
04 April 2026
Very friendly and professional
03 April 2026
It was so helpful to have a 24 hour test drive. Ellie was very helpful and enabled us time to consider all our options.
03 April 2026
Alfie was amazing from start to finish so helpful and friendly he was very informative.
03 April 2026
Great communication
30 March 2026
Amazing service would highly recommend
29 March 2026
Ellie was very good but there was teething probelms. We needed a second key. We are not children but retired people who have had numerous cars. We have not had this probelmn before . I am not sure it is secure to use a telephone to open a car.
29 March 2026
Absolutely wonderful service from Alfie who was very professional throughout and made the whole process seamless.
22 April 2026
Speedy booking, very friendly staff and my car cleaned as a courtesy as well
22 April 2026
Was advised a problem with the battery too. When I questioned this no one knew anything about it. Had the car washed. It was dirtier than when I left it. Water thrown over it and left. Had to clean my windscreen to see
21 April 2026
Very professional
21 April 2026
I don't recall, when I booked, being told that an MOT test appointment was an all day booking. Reception were able to speed it up but I still had to change my plans.
18 April 2026
Service reception was friendly and efficient. We were given a completion time for a service + MOT and this time was pretty much achieved. We waited while the valeting was completed and our sparkling 10 year old MINI was soon ready to drive away.
16 April 2026
Agreed work was completed on time and car was also thoroughly cleaned, which was not expected.
15 April 2026
M
14 April 2026
Can't find fault.
14 April 2026
Everything ran very smoothly, no problems or delays. Very courteous service.
14 April 2026
Everything completed as expected and good updates provided
FIND Stratstone Bury St Edmunds.
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01284 530254
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:10:00 - 16:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 846568
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
10 April 2026
Eboni and Stratstone Mini were great to deal with. However, administrative errors by Mini Finance led to frustrating delays and re-ordering, wasting booked time off from our employment.