OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
158 ratings and 130 comments received in the last 90 days.
30 October 2026
Kept up to date & a accomodated change in collection requests
17 October 2026
The initial sales meeting was great, but everything went rapidly downhill from there. My order wasn't processed until I chased twice, each time I rang Stratstone, I rang 6+ times before anyone took my call, my calls were never returned. Rubbish.
17 October 2026
Having spent nearly £32k, I am hugely shocked. The first spoilt of sale was great and then nose dived. We collected the car after 4 attempts. Paperwork not completed/done, paint chip and scratches etc.
07 October 2026
Went to pick up my new mini 28/9/26. Disappointed to find chip on door and 2 small dents, so the dealer needed 2 days to sort , went in 2/10/26 to collect to be told dents could not be removed. Car to have paint work collect in 3 days but this moved
03 October 2026
Excellent . I love my new car
27 September 2026
Lack of Communication and even wrong information being supplied by BMW/Mini. App did not move from showing order placed even after waiting 4 months for vehicle.
24 September 2026
I can't recommend Alfie Roger's-Webb enough it's such a shame he has left the industry as he was so friendly and helpful throughout the whole process. I wasn't sure about a Mini as I am used to driving a SUV but Alfie sold it to me and I'm so glad.
21 August 2026
Alfie was so welcoming from the first time we entered the showroom.keeping us updated about our Mini regularly. Always friendly &answered all our questions with in depth knowledge that demonstrated he knows his stuff and loves what he does. Thanks ??
11 August 2026
Communication could have definitely been better
01 November 2026
Always great service
30 October 2026
Gary has a very good style in dealing with the customer
30 October 2026
Excellent service
30 October 2026
Excellent service
29 October 2026
Staff were all amazing. Slick operation, kept me well informed, answered any questions I had. Also they were great about my baby, making sure to bring me a cuppa and really lovely to another customers daughter, printing off colouring sheets etc.
28 October 2026
Great service, friendly and knowledgable
28 October 2026
Even though there was a mix up with the booking, Gary did everything to get it sorted and all servicing and MOT items were done.
27 October 2026
He really looked after us
27 October 2026
The work was done efficiently,being offered a ride into/ from town helped..However, our problems with booking + receiving booking confirmation weren't resolved. Quick apologies not good enough. Needed to ring to see if work was complete. Annoying.
27 October 2026
Transport to and pick up from Bury Hospital very welcome. Felt looked after and all questions asked were answered and information requested was given fully.
FIND Stratstone Bury St Edmunds.
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01284 530254
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon:10:00 - 16:00
- Tue:07:30 - 18:00
- Wed:07:30 - 18:00
- Thu:07:30 - 18:00
- Fri:Closed
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 846568
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
01 November 2026
The first person we dealt with in all honesty was highly unprofessional to the point we had to complain! However when Rob Beaton took over he was brilliant!!