OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
130 ratings and 96 comments received in the last 90 days.
27 January 2026
Alfie Rogers-Webb and the Mini Centre at Bury St Edmunds were fantastic throughout the entire process. He helped me source the motor thru to agreeing the purchase and the demo. I can't recommend him highly enough
21 January 2026
Alfie Rogers Webb at Stratstone MINI Bury St Edmunds was outstanding. His communication throughout the entire process, especially leading up to handover, was clear, proactive, and genuinely above and beyond. A brilliant customer experience.
03 January 2026
Alfie Rogers-Webb was a pleasure to deal with. He was knowledgeable and very enthusiastic. You could tell that he was real Mini enthusiast and found us the exact Mini we were looking for. He also kept us updated throughout the whole process.
28 December 2025
Alfie looked after us and Tom popped by to say hello
13 December 2025
Super support and updates provided by the team
04 December 2025
Alfie went through all the basic controls and took us out on a road test to gain our confidence as we hadn't had an automatic car before and told us to ring any time if we had a problem.
28 November 2025
The Mini dealers were extremely patient and very helpful while I decided about which options to choose on my new Mini. They explained the new interface well when I picked it up.
10 November 2025
Ellle and Jamie were both professional and so helpful
08 November 2025
Very pleased, very straight forward and no-nonsense approach to purchasing my new car.
31 January 2026
Excellent service
31 January 2026
Very pleased. Staff are consistently friendly, transparent about services and pricing, and communication was great from start to finish. I'd also like to recognise Gary, who I've worked with on multiple visits and has been great every time.
30 January 2026
Helpful staff that kept me up to date
30 January 2026
no issues at all
29 January 2026
Attentive service
28 January 2026
Friendly, welcoming, helpful and good communicating
25 January 2026
As always - high level of contact with regard to the work being undertaken with a clear explanation of what was required. Special thanks to Gary and the the unnamed service engineer who diagnosed and the likely problem with the heater system.
24 January 2026
Booked in and details Confirmed with friendly efficentcy
22 January 2026
It was good
21 January 2026
Great customer service.
FIND Stratstone Bury St Edmunds.
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01284 530254
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
Address
- Thetford Road, Fornham St Martin, Bury St Edmunds, IP31 1SX
Opening Hours
- Mon–Fri:10:00 - 16:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01284 846568
Bury St. Edmunds as well as surrounding areas including Haverhill, Thetford, Ely and Newmarket
28 January 2026
Stephanie was extremely pleasant and knowledgeable and made the whole experience a pleasure